Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping at Bin Harbor. We're an independent specialist retailer for trash cans, recycling bins, and sorting containers from leading brands including iTouchless, Sterilite, Brabantia, and EKO. This policy explains everything you need to know about how we ship your order, what it costs, and what to do if something goes wrong.

Shipping Rates and Delivery Times

We offer the following shipping options for all orders placed on binharbor.shop:

• Standard Shipping — $8.00 flat rate
• Free Shipping — Available on all orders over $45.00

Order Processing

Once you place your order and receive an order confirmation email, our fulfillment team begins preparing your items. Most orders are processed and handed to our carrier partner within 1–2 business days. Orders placed on weekends or U.S. holidays will begin processing on the next business day. After your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package from our warehouse to your door.

Address Accuracy

Please double-check that your shipping address is entered correctly at checkout. We ship to the address you provide, and we're not able to re-route packages once they're in the carrier's network. If you notice an error in your shipping address after placing an order, contact us right away at support@binharbor.shop and we'll do our best to correct it before the package leaves our facility.

Tracking Your Order

When your order ships, you'll receive a confirmation email containing your tracking number. You can use this number to follow your package's progress through the carrier's website. If you don't see tracking information update within a few days of shipment, or if you have questions about a tracking event, our shipping support team is here to help at shipping@binharbor.shop.

Split Shipments

Occasionally, orders containing multiple items may be split into more than one package. This happens when items are stored in different warehouse locations or when one item is ready before another. If your order is split, you'll receive separate tracking numbers for each package. You're never charged extra shipping for split deliveries on a single order.

Carrier Delays and Delivery Issues

Once your package is with the carrier, delivery times are estimates, not guarantees. Weather events, high package volumes, or other carrier disruptions can sometimes cause delays beyond the estimated delivery date. If your package appears stuck or hasn't arrived when expected, our shipping support team will open a trace with the carrier and keep you updated on what we find. If a package is confirmed lost during transit, we'll arrange a replacement or refund according to the terms below.

Failed Delivery Attempts

If the carrier attempts delivery but no one is available to receive the package, the carrier will typically leave a notice with instructions for rescheduling or picking up your package from a local facility. Please follow the carrier's instructions to arrange a new delivery or pickup. If a package is returned to us as undeliverable because it was refused or the address was invalid, we'll contact you to arrange reshipment. Additional shipping charges may apply in these cases.

Missing or Damaged Packages

Your satisfaction matters to us. Here's what to do if something arrives damaged or doesn't arrive at all:

• Damaged items — If your order arrives damaged, please contact us within 30 days of delivery. Include your order number, a description of the damage, and photos of the damaged item and packaging. We'll arrange a replacement or refund according to our return policy.
• Missing packages — If your order shows as delivered but you haven't received it, first check with neighbors or household members. If you still can't locate it, contact shipping support at shipping@binharbor.shop with your order number and we'll investigate with the carrier.

Shipping Support and Contact Information

Our friendly team is available to help with any shipping questions or issues.

Primary support (general questions about orders, payments, and account access):
Email: support@binharbor.shop
First response within 24 business hours of receiving your message.

Dedicated shipping support (tracking, delays, lost packages, address issues, delivery estimates):
Email: shipping@binharbor.shop
First response within 6 business hours of receiving your message.

Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails sent outside these hours are queued and answered on the next business day in the order they were received.

When contacting our team, please have the following information ready so we can help you quickly:

• Your order number
• The contact email you used at checkout
• A short description of your issue
• For shipping questions specifically: the shipping address used, tracking number if available, and a description of the delivery problem

Our Shipping Process at a Glance

Here's how we handle shipping questions and resolve issues:

• Our shipping support team checks carrier scan history and delivery status.
• If a package appears stuck, they open a trace with the carrier and keep you updated on progress.
• If a package is confirmed lost, we arrange a replacement or refund according to our shipping policy.
• Shipping issues that aren't resolved within five business days are escalated to our fulfillment manager for personal review.

For non-shipping questions that aren't resolved within two business days, your request is escalated to our customer service manager for a direct response.

Shipping Destinations

We currently ship to addresses within the United States using our standard and free shipping options. If you have questions about whether we can deliver to your specific location, please reach out to us at support@binharbor.shop before placing your order.

Questions?

Our goal is to make your shopping experience simple and clear. We're an independent retailer, not the manufacturer of the brands we carry, but we're committed to practical support before and after delivery, including shipping, returns, and product guidance. If you have any questions about this shipping policy or anything else, don't hesitate to contact us — we're here to help.