Refund Policy

Refund Policy

Refund Policy

Last updated: August 23, 2026

At Bin Harbor, we want you to be completely satisfied with your purchase. If something isn't right, our team is here to help. This policy explains your options for returns, refunds, and exchanges when you shop with us at binharbor.shop.

Return Window and Eligibility

You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, the item must be in its original condition, with all packaging, labels, and accessories included. We ask that items are not used, damaged, or altered beyond the condition they arrived in.

How to Start a Return

To begin a return or exchange, contact our after-sales team at aftercare@binharbor.shop. When you write to us, please include:

• Your order number
• The product name and model number from your listing
• The reason for your return (damage, defect, incorrect item, or change of mind)
• Clear photos of the product, packaging, and any damage or defect, if applicable
• If possible, the batch or lot number printed on the packaging

Our after-sales specialists will look up your order, verify the delivery status, and provide clear instructions for returning the item. If your return is approved and falls under our policy, we will provide a prepaid shipping label when applicable.

Condition Requirements

To ensure a smooth refund or exchange, we ask that returned items meet the following conditions:

• The product is in its original packaging, including any inserts, manuals, and accessories
• The product is unused and in the same condition as received
• All original labels and tags remain attached
• The return is initiated within the 30-day window from the delivery date

Refunds and Processing Timeline

Once your return is received and inspected, we will process your refund. The refund will be issued to your original payment method (credit card or PayPal). We aim to process refunds promptly, and you will receive an email confirmation when your refund has been issued. Please note that your bank or payment provider may take additional time to reflect the credit on your account.

Shipping Fees

Standard shipping is $8.00, and shipping is free on orders over $45.00. If you are returning an item for a refund, the original shipping fee you paid is not refundable unless the return is due to an error on our part, such as shipping a damaged, incorrect, or defective item. In those cases, we will cover the return shipping cost.

Exchanges

If you would like to exchange an item for a different size, color, or model, please let us know when you contact aftercare@binharbor.shop. Exchanges are subject to product availability and are processed once the original item is returned and inspected.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, is incorrect, or has a defect, please contact us as soon as possible. When your order arrives, inspect the package and product right away. If anything is damaged, missing, or not as described, keep the original packaging and contact our after-sales team with your order number and photos. We will guide you through the next steps.

For issues involving product quality, authenticity, or condition, our quality assurance team will investigate. Before your item was listed, we verified its brand, model number, capacity, dimensions, and materials against the brand's published product data. We also checked packaging details to ensure the item matches the description. When inventory arrives, we spot-check for damage, packaging integrity, and correct labeling. If you have a concern, our process works like this:

• Our quality assurance team acknowledges your claim within one business day
• We compare your claim with the product listing, the brand's published specifications, and the packaging
• If additional details are needed, we reply with a clear request
• We make a resolution decision within two business days of receiving all necessary information
• The outcome is communicated to you, and we record it for future supplier reviews

If we confirm that a product is not authentic or does not meet the brand's quality standard, we will offer a replacement or refund according to our returns policy and any applicable warranty. We will also trace the affected batch and stop sourcing from that supplier if needed. We purchase only from reputable wholesale distributors with documented supply chains and clear product provenance, and we do not buy from marketplaces, liquidation lots, or sellers who cannot provide lot or batch information.

Warranty Coverage

Warranty terms vary by brand and product. Each product page lists the specific warranty coverage that applies to your item. For questions about a particular warranty, please review the product page or contact our after-sales team with your order details.

Contacting Us

We are here to support you before and after delivery. You can reach our team through any of the channels below. Our operating hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails sent outside these hours are queued and answered on the next business day in the order they were received.

Primary Support

For general questions about your order, payments, or account access, contact our support team at support@binharbor.shop. We aim to respond within 24 business hours. When you write, please include your order number, the contact email used at checkout, and a short description of the issue. If a general request is not resolved in two business days, it is escalated to our customer service manager.

After-Sales Support

For order changes, delivery issues, returns, or post-purchase concerns, contact our after-sales team at aftercare@binharbor.shop. This team responds within 8 business hours and can help you with:

• Guiding you through our returns policy and warranty process
• Coordinating replacement orders for damaged or incorrect items
• Resolving billing or payment disputes after purchase
• Assisting with order changes and delivery issues

If a replacement or refund is not issued after approval within two business days, your case will go to our customer service manager for immediate attention.

Quality Assurance

If you have a concern about product quality, authenticity, or condition, you can reach our quality assurance team directly at quality@binharbor.shop. This team acknowledges claims within one business day. When contacting us, please have your order number, product name and model, photos, any batch or lot numbers, and a description of the issue and what you expected. If you disagree with a quality decision, your case can be escalated to our compliance manager for an independent review.

We are committed to resolving every authenticity and quality claim fairly. If we find the product was not as promised, we will replace it or refund you promptly. If a supplier is at fault, we will take corrective action to prevent it from happening again.

Our Contact Details

Bin Harbor
4000 SE Harbor Drive, Suite 210
Portland, OR 97202
United States

Phone: +1 (503) 555-0147
Email: support@binharbor.shop

Bin Harbor is operated by Cascade Distribution Services LLC, which handles logistics, customer service, compliance, and supplier relationships for our storefront. We are an independent specialist retailer for trash cans, recycling bins, and sorting containers from leading brands including iTouchless, Sterilite, Brabantia, and EKO. We are not the official store for any of these brands, but we sell only new, genuine products sourced from reputable wholesale distributors.

If you have any questions about this refund policy or need assistance with a return, please don't hesitate to reach out. We're here to help.