Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how Bin Harbor ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from binharbor.shop (the "Site"). We respect your privacy and are committed to handling your personal data transparently and securely.

Bin Harbor is an independent specialist retailer offering trash cans, recycling bins, and sorting containers from brands like iTouchless, Sterilite, Brabantia, and EKO. The storefront is operated by Cascade Distribution Services LLC, a limited liability company that manages day-to-day operations—including logistics, customer service, compliance, and supplier relationships—while the public-facing storefront retains its own brand identity. Both Bin Harbor and Cascade Distribution Services LLC handle customer data as described in this policy.

Information We Collect

Information You Provide to Us

When you interact with our Site or place an order, we collect information you choose to provide, including:

• Contact details: your name, email address, phone number, and shipping or billing address.
• Payment information: we collect payment details necessary to process your purchase. All credit card and PayPal transactions are processed through our payment vendors. We do not store full credit card numbers on our own servers.
• Order details: information about the products you purchase, including quantities, preferences, and any notes you add at checkout.
• Communications: when you contact our support team, we keep records of your message, our replies, and any relevant order or account identifiers you share.

Information Collected Automatically

When you browse the Site, we may automatically collect certain technical information, such as:

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and language preferences.
• Usage data: pages visited, time spent on the Site, referring URLs, and interactions with product listings or filters.
• Cookies and similar technologies: as described in further detail below.

Transaction and Support Records

We maintain records of purchases, returns, refunds, and support interactions to serve you better and to meet legal and accounting obligations. These records may include order numbers, product identifiers, payment confirmation details, delivery tracking updates, and copies of our correspondence.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: to process transactions, arrange shipping, confirm delivery, and handle returns or exchanges.
• Customer support: to answer pre-sales questions, resolve issues with orders, and provide product guidance as described in our service promise.
• Service improvements: to understand how customers use the Site, improve product listings, and refine the shopping experience.
• Communications: to respond to your requests, send order updates, and, where you have agreed, share promotional offers. For example, the code BINHARBOR10 gives you 10% off eligible items at checkout, and we may send reminders about offers you have started but not completed.
• Fraud prevention and security: to detect and prevent fraudulent transactions, unauthorized access, and other harmful activity.
• Legal compliance: to comply with applicable laws, regulations, and legal processes.

Legal Bases for Processing (for EEA/UK Visitors)

If you are based in the European Economic Area or the United Kingdom, we rely on the following legal bases for processing your personal data:

• Performance of a contract: to fulfill orders and provide services you request.
• Legitimate interests: to improve our store, maintain security, and provide customer support, where those interests are not overridden by your rights.
• Consent: where you have given clear consent for specific uses, such as receiving marketing messages.
• Legal obligation: where we must process data to comply with the law.

Sharing of Your Information

We do not sell your personal information. We share data only with service providers who help us operate the Site and serve you, including:

• Payment processors: to handle credit card and PayPal transactions securely.
• Logistics and shipping partners: to deliver orders to your address and provide tracking updates.
• IT and hosting providers: that power our website infrastructure and email systems.
• Professional advisors: including external counsel, where legal or regulatory advice is needed.

These providers are bound by contractual obligations to protect your data and use it only for the services they perform on our behalf.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience and understand site traffic. These tools help us remember your preferences, keep the Site functioning correctly, and measure the effectiveness of our product pages.

You can control or disable cookies through your browser settings. However, please note that some parts of the Site may not function properly if cookies are blocked.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption of payment data during transmission, access controls for our team, and regular review of our security practices. Cascade Distribution Services LLC is responsible for coordinating payment processing vendor relationships and transaction security on behalf of the storefront.

Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. This includes retaining transaction records for accounting and tax obligations, and keeping support correspondence and order histories to serve you if you return or need assistance.

Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: you may request a copy of the personal data we hold about you.
• Correction: you may ask us to correct inaccurate or incomplete information.
• Deletion: you may request that we erase your personal data where legally permissible.
• Restriction: you may ask us to limit how we process your data in certain circumstances.
• Portability: you may request a machine-readable copy of data you have provided to us.
• Objection: you may object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, or to ask a question about how we handle your data, please contact our legal and privacy team using the details below. For data-related requests, we may need to verify your identity before taking action.

Minors' Privacy

The Site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can investigate and delete such information.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Site. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, about the data we hold, or about privacy or legal matters related to your purchase, we are here to help.

General Customer Support

For questions about orders, payments, account access, or general policy guidance, contact our primary support team:

• Email: support@binharbor.shop
• First response time: within 24 business hours
• Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails sent outside these hours are queued and answered on the next business day in the order they were received.

Legal and Privacy Team

For privacy-specific questions, data access or deletion requests, or concerns about intellectual property or product descriptions, contact our dedicated legal and privacy department:

• Email: legal@binharbor.shop
• First response time: within 2 business days
• Handling process: legal privacy specialists read your request, determine the relevant policy or law, and may ask for identity verification before responding. If a legal question is complex or involves a subpoena, it is immediately forwarded to the operating company’s outside counsel.

When contacting us, please include your order number (if applicable), the email address used at checkout, and a short description of your issue. This helps us respond efficiently and accurately.

Postal Address

Bin Harbor
4000 SE Harbor Drive, Suite 210
Portland, OR 97202
United States

Phone: +1 (503) 555-0147

We are committed to resolving your concerns promptly and fairly. Thank you for choosing Bin Harbor for your waste sorting and organization needs.